Branding

Jasmine's Bridal Shop makes no attempt to act as the original manufacturer of any of the dresses we make.  We simply create dresses inspired by what we can see in the photos.  All dresses are tagged with our own brand name - Jasmine's Bridal Shop.  None of our products are counterfeit products, as we do not pretend to be any other name brand(s).

Order Standards and Upgrades

Replication Accuracy

We can replicate almost any garment at 80-90% overall accuracy, 70-80% of accuracy for details (lace, embroidery, beading, flowers, etc). The accuracy can be about 10-15% higher if your order utilizes Designer Craftsmanship.

Grades of Materials

We offer 2 material grades to cater for your quality and budget needs:

Premium Grade Materials: Fabrics are mainly polyester/synthetic, but higher quality than what most other Chinese bridal factories use.  High quality beading made from glass (except faux pearls).  No extra cost for this grade.

Designer Grade Materials: Fabrics and beading materials are the highest quality we have available to offer.  Fabrics are partially silk, and beading are made from glass (except faux pearls).  The crystals are of generic brand, but equivalent in quality when compared with Swarovski crystals.

Please note that all of our fabrics and materials are manufactured in China, including Italian Satin, Korean Satin, Taiwan Satin, etc… This is because almost all the wedding fabrics in the world are manufactured in China, and the quality is great.

Grades of Craftsmanship

We offer 2 craftsmanship grades to cater for your quality and budget needs:

Premium Grade Craftsmanship: Seamstresses with 1-3 years of experience are assigned to your order.  Attention to detail is above average for this grade. There will be extra cost to be paid when you request revisions outside of the original order scope - also when you are not satisfied with our work and request rework on portions of the dress.

Designer Grade Craftsmanship: Seamstresses with 5+ years of experience are assigned to your order.  Attention to detail is high for this grade.  Also all out of scope revisions are free as long as the total cost for out of scope revisions does not exceed the cost of this upgrade.

Quotation Scope

Unless specified otherwise, all quotations do not come with pockets, veils, shawls, boleros, capes and jewelry. If a sash is shown in the dress photos then it is included in the quotation.

Material Samples

To ensure highest level of customer satisfaction, we will ship you the fabrics samples to confirm in real life.

Discounts and Promotions

3-5% discount for all orders unless you pay with a credit card or Paypal.

5% discount if ordering 5-9 items of the same style, for those items only (10% if 10+ items of the same style)

Order Requirements

Please provide your final order decisions after you pay:

We do not keep a log for the consultation details as it would increase the cost of customer service tremendously.  This means only requirements presented to us at the time of placing the order or after placing the order (sending us the order form and paying) will BE RECORDED into the corresponding work order.  Any requirements given to us BEFORE placing the order will NOT be in the work order. 

We accept explicit instructions only:

We only accept direct and explicit instructions, because implied instructions are not crystal clear, and subject to different interpretations. 

Quotation Standard:

All quotations we provide are for a standard size dress, measurements are not reviewed during quotation phase. This is to streamline our quotation services, and speed up the process, as well as because customers may change their measurements after placing the order. All quotations expire after 90 days and may or may not require an update.

Payment and Start of Production:

At least 50% of the order total needs to be paid in order to start the production of your garment making project.

We will start making your garments once you have sent us confirmation on your measurements.  If you wish to change the order specifications after the production starts, then there may be a fee. 

The entire order (including any revision fees) needs to be paid in full for the order to be shipped.

Accepted Payment Methods

Zelle (JasminesBridalShop@Outlook.com) - 5% discount

Venmo (@deejay_sharp) - 3% discount IF you send funds as Friends/Family.

Paypal (JasminesBridalShop@Outlook.com) - no discount

Credit Cards (instructions will be provided by your bridal consultant) - no discount

Bank Transfer (please email us for account details) - 5% discount, this is only recommended for international customers

Photo Service

We provide progress and final photos of the garments we make - whenever we feel a confirmation from the customer is suitable/needed.  And then the customer can either approve or request revisions on the current progress.

Revisions

If you request a revision service that does not go beyond the scope of the original order, then the revision will be free.

If you request a revision service that goes beyond the scope of the original order, then you will be asked if you are willing to pay a corresponding revision fee. If you agree, then you will be charged for the revision fee.

Please note that all revision requests require clear and specific illustrations, and sometimes drawings are required.  Revisions cannot be executed without illustrations/drawings as well as specific requirements.

Also please note that we are not able to make lace arrangement and beading application very symmetrical, because they are done by hand without computerized design (very expensive).  If you look at original dresses, most of them do not have very symmetrical lace and beading either, except for super expensive ones.  Thanks for your understanding!

Quality Inspection & Final Detailing (QI & FD)

Quality Inspection & Final Detailing work is started when entire order is approved to be shipped AND all payments are RECEIVED.  In Quality Inspection, we check all requirements and measurements of the garments against the order. In Final Detailing, we go through every inch of the garments to clean and refine all the details - it is quite time consuming but makes the garments much more polished.  This is included in the Order Arrival Time.

Order Arrival Time

Please note that Order Arrival Time is an approximation, not a guarantee as there are portions of this time which are out of our control (delay caused by customers, customs clearance, flight delays, or natural disasters).

The ETA of each item is based on each item’s final price including upgrades. If there are multiple items in the same order, the entire order’s ETA would depend on the cost of the most expensive item in the order.

Delay caused by customers include time spent on gathering/confirming order requirements and waiting for customer to complete payments.

4 Major Public holidays in China are also excluded from the Order Arrival Time:

- New Years (December 31 to January 2 of every year)

- Chinese New Year (Jan. 12 - Feb. 1 of 2023)

- Labor Day (1st week of May)

- Independence Day (1st week of October)

Revisions can take a long time to complete, depending on the complexity of the garments and the level of your standards.  Also garments might not turn out to what you expect when you receive them.  Therefore, we highly recommend that you order 6 months in advance to have buffer time for a backup dress, just to be safe.

Rush Fees

Reduction of Order Arrival Time costs $15 per week rushed, for each garment to be rushed.

Every additional round of photos and every additional round of in-scope revisions will increase Order Arrival Time by 1 week. 

Every out-of-scope revision will most likely cost extra and add delay to the Order Arrival Time.  We will provide the quotation for such requests.

Rush fee can be used to off set such delays mentioned above.

Currently the minimum Order Arrival Time (rush included) is 8 weeks for garments in Lady’s Standards, 12 weeks for garments with Countess Upgrade, and 16 weeks for garments with Princess Upgrade. The ETA clock starts after all final requirements are confirmed with deposit paid and stops when waiting on customer’s response.

Shipping

Shipping is free for everything.

There is no need for the customer to select Economy or Express shipping.  We will pick the shipping method depending on each order's situation when they are approved to be shipped, in order to stay within the Order Arrival Time. 

Shipment origin: We ship almost all orders from China, where our seamstresses are located, except for customers who will pick up their orders at our California office.

If you opt to have us hold onto the order after it is finished instead of having it shipped to you, we can store it for free for 3 months, after which $10 per month of storage fee will be charged - for each garment.

Zone Surcharges (USD)

Customs Declaration

We will always declare packages as "Dress Sample" - valued at about $100 USD (or less) per shipment depending on the current situation in each country's customs clearance and import duties.  We do this to help our customers to avoid paying excessive import tax, and we will NOT be responsible if any penalty is incurred for this action.  If you wish for us to declare the true value of the shipment (order total including shipping) or any other value, you must instruct us to do so as early as possible. 

Cancellation Policy

You may cancel your order at any time before the order is shipped for a full refund. Additionally, we offer a 30-day money-back guarantee upon receipt of your order. Simply return the order at your own expense, and we will issue a full refund, no questions asked.

We reserve the right to cancel your order at any time if we deem the project to be too risky for either party.

Alterations

Please note that dresses may not fit perfectly the first time you try them on. We ask that you have realistic expectations when purchasing dresses without trying them on first. We do not reimburse for alterations done outside of our workshop. However, we can typically perform alterations for free on garments we make, provided that the customer ships the garments to our workshop in China.